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Quality Assurer - Customer Service

Employment Type:
Permanent, Full Time
Job Sector:
Customer Services Jobs
Region:
Lanarkshire
Salary Description:
Not Specified
Posted:
19-May-17
Start Date:
ASAP
Recruiter:
Project People
Job Ref:
215870606

We are currently working with a Market leading brand to recruit a Quality Assurer - Customer Service to join their customer facing team and help look in to and maintain relationships with Contact Centre partners.

The position of Quality Assurer - Customer Service will:
* Work closely with the Channels and Channel Partners to drive advisor, customer experience and compliance adherence to quality standards defined by Three
* Capture insight through call listening, chat/email reading, customer survey analysis then feed this back to the Partners for potential improvement
* Have responsibility for aligning/sharing insight in a multi-channel environment
* Translate observations into meaningful insight and lead/support experience improvement projects for their respective areas.
* Liaise with Business stakeholders to ensure people, policy and process capability gaps are understood & improvement recommendations made.
* Ensure any non-performance is backed by necessary action plans and this is tracked and maintained.

The position of Quality Assurer - Customer Service will provide an excellent opportunity with regard to progression also with future opportunities to step up in to

To apply for the position of Quality Assurer - Customer Service please send your CV to (see below)

Project People is acting as an Employment Agency in relation to this vacancy.

Closing Date:
16/06/2017
Contact Details:
Project People
Contact: Glenn Parsons

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