Scottish Jobs couldn't be easier to find....

Service Desk Analyst - Edinburgh or Glasgow - 6 months

Employment Type:
Full Time, Contract
Job Sector:
Manufacturing Jobs
Salary Description:
£180 per Day + inside IR35 (via Umbrella)
Start Date:
Harvey Nash Plc
Job Ref:

Harvey Nash's public sector client is currently looking for a Service Desk Analyst to join their team. This role will be remote for the time being, then can be based in either the clients Edinburgh or Glasgow office once restrictions are lifted further. The successful candidate will be required to the single point of contact between IT Enablement and the business liaising with customers, colleagues and 3rd parties by phone, email, teams and face to face interactions.

Main Duties:
* Listen to and interpret information provided by the customer in order to apply the relevant categorisation and prioritisation of the incident, service request or change.
* Using a supporting knowledge base to deliver instruction, advice and guidance and attempt to resolve enquiries at first contact and/or allocate to appropriate team according to process.
* Collaborate with IT Service Desk Operations Manager to generate management and performance reports to an agreed schedule.
* Recognise and escalate potentially serious issues to appropriate person(s), maintain call logs, provide information and communicate with relevant parties.

This role has been deemed inside IR35, therefore, the use of an Umbrella company is required. The rate on offer is up to £180/day. Applicants must hold a valid Basic Disclosure Scotland. Please click the link to apply.

Closing Date:
Contact Details:
Harvey Nash Plc
Contact: Fiona Mackie

You may return to your current search results by clicking here.

Scotjobs Blog

Top Ways to Improve Virtual Communication and Collaboration
Online communication takes more energy and attention than meetings in real life. People perceive even minor communication delays for a couple of seconds as inattention to the ...
7 Tips to Improve Your Hiring Approach
For every company or business to thrive, the importance of a practical hiring approach cannot be overemphasized. It is crucial for every company that cares about growth to select ...
Steps for Guaranteed Student Growth
Joining university or college is always an exciting period for most people. It signifies the first step to your dream career and life after school. However, without student ...
How to Integrate Remote Training in Your Hybrid Work Habits
Hybrid working is fast becoming the norm for most organizations these days. The coronavirus pandemic made sure that some organizations switched to remote working to encourage ...
Latest Job Listings